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Frequently
Asked Questions
What is a SIM card (SIM chip)?
The SIM (Subscriber Identity Module)
card, about the size of a postage stamp, has a small chip in
it that tells your cell phone all your account information for
your account with the cell phone company.
What is a prepaid SIM card?
A prepaid SIM card is a SIM card
with a pay as you go account. There are no contracts or monthly
minimum usage. Simply add credits to your account, and credits
are deducted as you use your phone
What are the prices for shipping and handling?
We charge a flat rate for shipping and handling. All orders will
be shipped within 24 to 48 hours of receiving your order. Orders
placed on Saturday or Sunday will be shipped on the following Monday.
USA
USPS First Class Mail -
FREE!
USPS Priority Mail - $4.60
FedEx Overnight* - $15.00
International
Global Priority Mail - Canada - $7.50
Global Priority Mail - England - $9.50
Worldwide - Registered Mail - $5.00
*Please Note: We will ship all next day orders on the next business
day
Will the SIM card work in my phone?
Your SIM card will work in any
unlocked GSM world band phone. Please check with your phone manufacturer
or cellular provider to make sure your phone is a world band phone.
All GSM cell phones that work in Europe are world band phones
and will work in Israel.
NOTE: Most GSM phones from North America with the exception of
some T-Mobile and Motorola phones will not work on the Orange
Israel network. Your phone must support the 900 MHz band to work
with Orange Israel.
Can I use a SIM card in a non GSM phone?
Unfortunately no, but you can
buy a good unlocked world band GSM phone on eBay for under $50.
Suggested models are Motorola V400, Motorola V551, Motorola v220,
Motorola c650, Motorola v180, Sony Ericsson T610
How do I know if my phone is unlocked?
You should assume that your cell
phone is not unlocked unless you specifically purchased an unlocked
phone.
How can I unlock my phone?
Most cellular carries including
T-Mobile and Cingular Wireless will unlock your phone for you if
you have been a customer of theirs for at least 3 months. If your
provider won’t unlock your phone, there are services on ebay that
will do it for you.
Does my SIM card ever expire?
Yes, you must use your SIM card
once every twelve months for Cellcom Talkman and once every thirteen
months for Orange Big Talk or it will expire. You simply need
to either make or receive a call or send an SMS.
How do I activate my SIM card?
When you arrive in Israel, simply
insert the SIM card into your phone and turn the phone on.
How will I know how to use the services on my SIM card such as
voicemail?
When you receive the SIM card
you will also receive detailed directions in English on all the
functions and services that the SIM card account offers including
voicemail, how to recharge your SIM card, how to check your credit,
and more.
Will my SIM card work outside Israel?
Yes, but when in Israel you must
contact either Cellcom or Orange customer service and ask
them to activate international roaming services. They can also tell you the
up to date roaming rates.
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