Return Policy

Returns

You may return all unopened SIM cards and refill cards to IsraelSIMs for a refund within 30 days of your purchase. Shipping and handling charges are non-refundable, including any charges incurred for COD orders, Saturday delivery or shipments that are refused.

You must contact Israel SIMs first for an RMA number, and return instructions before returning the product. Failure to do so and failure to follow our return procedures releases IsraelSIMs of any liability if the product is lost in the return process

We will do our best once the SIM card is returned to refund you money within 72 hours by the same method of payment as the original order

For return instructions and an RMA number please email RMA@israelsims.com

Warranty Return

It is extremely rare that a SIM card is defective and does not work. If it is in fact defective, please contact us immediately and we will do everything we can to help you get a replacement SIM card no matter where you are.